bi333 Privacy Policy

1. Information We Collect

bi333 collects personal data from you in three broad ways: information you provide directly when registering or using the platform, information collected automatically as you interact with the site, and information received from third-party service providers such as payment processors and identity verification partners. The categories of data collected are described below.

1.1 Information You Provide Directly

• Registration data: When you create a bi333 account you provide a username, email address, date of birth, and a password. This data is required to create and manage your account.
• Identity verification (KYC) documents: To comply with responsible gaming and anti-money-laundering obligations, bi333 may request copies of your national identification card, passport, driving licence, and proof of address. These documents are used solely for identity verification purposes.
• Payment information: When you make a deposit or request a withdrawal, bi333 collects details of the payment method used — for example, the registered mobile number associated with your bKash or Nagad account, or bank account details for bank transfer. bi333 does not store full card numbers or wallet PINs.
• Support communications: When you contact bi333 support via live chat or email, the content of those communications is retained to resolve your query and to improve our service quality.
• Responsible gaming preferences: If you set deposit limits, request a cool-off period, or apply for self-exclusion, bi333 records these preferences to enforce them consistently across your account.

1.2 Information Collected Automatically

• Device and browser data: IP address, browser type and version, operating system, device type, screen resolution, and referring URL are collected automatically when you access bi333.
• Usage and behaviour data: Pages visited, games played, betting activity, session duration, click patterns, and feature usage are logged to help bi333 improve the platform and detect unusual activity.
• Transaction logs: All deposit, withdrawal, bonus, and wagering transactions are automatically recorded with timestamps in Bangladesh Standard Time (UTC+6).
• Cookies and local storage: bi333 uses session cookies, preference cookies, and analytics cookies as described further in the Cookies section of this policy.

1.3 Information from Third Parties

• Payment processors: bKash, Nagad, Rocket, Upay, and banking partners may share transaction confirmation data with bi333 to verify deposits and withdrawals.
• Identity verification providers: Where bi333 uses a third-party KYC service to validate documents, that provider may return a verification result and risk score to bi333.
• Fraud prevention services: bi333 may receive data from fraud detection partners indicating risk signals associated with an IP address, device fingerprint, or payment method.

2. How We Use Your Data

bi333 processes your personal data only for specific, legitimate purposes. The table below summarises the primary purposes for which your data is used and the legal basis for each use.

bi333 will not use your personal data for any purpose incompatible with the purposes listed above without first obtaining your explicit consent or establishing another valid legal basis. Where bi333 relies on consent as a legal basis — for example, for sending promotional emails — you may withdraw that consent at any time by contacting support or updating your account notification preferences.

3. Data Sharing & Third Parties

bi333 does not sell, rent, or trade your personal data to any third party for commercial purposes. Your data may be shared with third parties only in the limited circumstances described below, and only to the minimum extent necessary for each purpose.

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable financial data protection regulations.
• Identity verification providers: Where bi333 uses a third-party KYC or document verification service, your identity documents are transmitted to that provider securely and used solely for the purpose of verifying your identity. The provider is contractually prohibited from using your data for any other purpose.
• Game providers: Casino game suppliers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive a player session token to initiate game sessions. These providers do not receive your full personal details; they receive only the minimum data required to run the game session securely.
• Fraud prevention and security partners: bi333 may share device fingerprint data, IP addresses, and risk-signal data with fraud detection partners to protect the platform and its players from fraudulent activity.
• Legal and regulatory authorities: bi333 will disclose personal data to law enforcement, regulatory bodies, or other competent authorities when legally required to do so, or where bi333 has a good-faith belief that such disclosure is necessary to investigate, prevent, or respond to criminal activity, fraud, or a threat to personal safety.
• Business successors: In the event that bi333 undergoes a merger, acquisition, or asset sale, your personal data may be transferred to the successor entity, subject to the same privacy protections described in this policy. bi333 will notify registered players of any such transfer in advance where practicable.

4. Cookies & Tracking Technologies

bi333 uses cookies and similar technologies — including local storage and session storage — to operate the platform, remember your preferences, and understand how players use the site in aggregate. This section explains the categories of cookies used and how you can manage them.

You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will prevent you from logging in to bi333 and using the platform's core features. bi333 does not use advertising cookies or cross-site tracking pixels, and does not participate in any third-party behavioural advertising network.

5. Data Security Measures

bi333 takes the security of your personal data seriously and employs a range of technical and organisational measures designed to protect your information against unauthorised access, loss, destruction, or alteration. These measures include but are not limited to:

• 256-bit SSL/TLS encryption: All data in transit between your device and bi333 servers is encrypted using industry-standard TLS protocols, ensuring that your login credentials, payment details, and account information cannot be intercepted.
• Access controls: Access to personal data within bi333's internal systems is restricted on a strict need-to-know basis. Staff who handle player data are trained in data protection responsibilities and bound by confidentiality obligations.
• Server security: bi333's servers are hosted in secure, access-controlled data centres with physical security measures, redundant power supplies, and regular security audits. Operating systems and software are kept up to date with security patches.
• Password security: Passwords are stored using industry-standard one-way hashing algorithms. bi333 staff cannot view or retrieve your plaintext password. If you forget your password, a reset link is sent to your registered email address.
• PCI-compliant payment handling: Card and wallet transactions are processed through PCI DSS-compliant payment partners. bi333 never stores full card numbers, CVV codes, or mobile wallet PINs on its own servers.
• Incident response: bi333 maintains a data breach response procedure. In the event of a security incident that puts your personal data at risk, bi333 will take immediate steps to contain the breach and will notify affected players within a reasonable timeframe.

6. Data Retention Policy

bi333 retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, or contractual obligations. The following retention periods apply to the primary categories of data held by bi333:

Once a retention period has expired and there is no other lawful basis to continue holding your data, bi333 will securely delete or anonymise it. Anonymised data — where all identifying information has been irreversibly removed — may be retained indefinitely for statistical and analytical purposes, as it can no longer be linked to any individual player.

7. Your Privacy Rights

As a bi333 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact bi333 support at [email protected] with your account username and a description of your request. bi333 will respond within 30 days of receiving a valid request.

bi333 will not charge a fee for exercising your privacy rights in standard circumstances. Where requests are manifestly unfounded, excessive, or repetitive, bi333 reserves the right to charge a reasonable administrative fee or decline the request, providing written reasons for doing so.

8. Contact & Policy Updates

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way bi333 handles your personal data, please contact the bi333 support team. The support team is available 24 hours a day, seven days a week.

Privacy enquiries should be directed to: [email protected] — please include "Privacy Request" in the subject line together with your account username so that your query can be routed to the appropriate team member promptly.

bi333 reserves the right to update this Privacy Policy from time to time to reflect changes in the platform, applicable laws, or industry best practices. When changes are made, the "Last Updated" date at the top of this page will be revised accordingly. For material changes — such as a new category of data collection or a new third-party sharing arrangement — bi333 will provide advance notice via email to the address registered on your account or via an on-site notification. Your continued use of bi333 following notification of a material policy change constitutes acceptance of the revised policy.